Customer Support

We're committed to being THE BEST ONLINE HEAD SHOP by providing exceptional customer service, the highest quality glass pipes, and the lowest prices.

Our Support Team is available to assist you with questions and problems Monday through Friday during normal business hours. The answer to most questions can be found in our FAQ section. You can contact us by opening a Support Ticket or by emailing us at We respond to all Support Tickets and emails within 24 hours Monday through Friday during normal business hours. Inquiries made on Saturday, Sunday or Holidays will be answered the following business day.

Products on this website are intended for use with tobacco products and may not be manipulated or otherwise used or discussed in any manner that is illegal or illicit. During your correspondence with us any references to illegal or illicit products or activities will result in the immediate end of communication with our staff.

If you contact us regarding an order please make sure to provide your order number. If you don’t have it please provide us with your full name and the billing address for the credit card used to place the order in question. For your security PLEASE DO NOT send us your credit card number or personal financial information. 

We love to connect with our customers and fans on social media. Follow us on Instagram, Twitter, Facebook, Google+ and Pinterest. #wesellpipes or @wesellpipes.